返金ポリシー
Lucy Lee loves to see you shine, if you are not happy with a recent purchase, we will do our best to put a smile back on your face. Here are the situations that may cause disputes as below.
ITEM NOT DELIVERIED
Delivery on the way:
- Parcel seized by customs: Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please feel free to contact us if you need any documents to clear customs(such as invoice) .
- Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local USPS/Fedex to check it for you.
*Please contact us if you need our help! info@lucylee.com
Unsuccessful delivery:
- If the parcel is delivered unsuccessfully because of the wrong address detrails, please contact the local or relevant courier company for more details.
-
If you are not around to take delivery of your parcel, please contact the local or relevant courier company for more details.
*Please contact us if you need our help! info@lucylee.com
Customer refuse the package：
Please do not refuse to receive or sign the packages before contacting our customer service; customers should take the responsibility of any extra shipping fee. Thanks for understanding.
Shipping damaged items：
Lucy Lee promises to provide the best item to our customers. However, some damage might be made during transportation. Please check the item after you receive it in order to make sure it is in good condition. If unfortunate this situation is held, please contact us (info@lucylee.com) with photos or videos.
Notice: we will not accept Shipping Damage Claims after 15 days of receipt of products.
ITEM NOT AS SUBSCRIBED
You are encouraged to check the item once the parcel is delivered to you. You should contact us within 15 days if you are not satisfied with the item.
If there are any issues related to the size, style, color which doesn't match your needs, please contact us for return or exchange.
We don’t accept any refund for no reason, if you have any questions related to refunding, please also contact us within 15 days after is delivery is done, and you will be charged up to 10% restocking fee. (This is withheld from refund)
- Notice: Refund is not include Extra Express/ Standard Shipping Fee since it has been paid to the shipping company, please understand.
- To make up Your Loss: Your next order will be given Extra Discounts or Gifts.
UNAUTHORIZED TRANSACTIONS
Once you found anybody placed an order from your card or your account, please kindly inform us within 7 days after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 7 days.
NOTE: CUSTOMIZED SERVICE WIG CAN NOT RETURNED
Kindly reminder:
- If you want to return it, please keep the item in original condition and in undamaged packaging. Please make sure the wig is INTACT and the LACE has NOT been cut. Items that have been used or washed are not allowed to be returned any more.
- Please check your items when your received, and contact us within 15 days.
What does "returned in the original condition" mean?
✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Wig has NOT been washed, conditioned, installed, colored, bleached or worn
✓ Ties have NOT been cut and the hang tag is attached.
Should I contact you before Return My Parcel?
Sure! We will add notes to your order before the package is returned, Please contact us BEFORE the parcel is sent. For any returns, you MUST contact the customer service department to obtain a Confirmation# beforehand and send us a notification with a tracking number after you ship the item out. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Customers are responsible for the return shipping charge.
Once the return has been authorized, Confirmation# would be sent. Assigned returned item(s) will be allowed to be returned for refund. Please include your email address, order# Confirmation# by our customer services.
ORDER CANCELLING
Cancellation of order is allowed if you contact us in time as follows:
- Contact us within 24 hours after your payment has proceeded, 10% of the order total will be charged as transaction fee.
- After 24 hours, 15% of the total payment will be charged as transaction and handling fee.
*Orders CAN NOT be cancelled once the parcel is shipped or has already begun the customise process of the hair extensions.
*Refund needs 5-7 days to complete. If the customer applies the refund through paypal dispute, 5% of the total payment wwoulf be charged as handling fee. All rights to interpret are reserved by Lucy Lee.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: info@lucylee.com We will not provide any exchange, return or repair service on returned hair without our permission, and all loss should be afforded by customers.
